Inquiries and questions can be sent here.
Please feel free to contact us with any questions, requests, or feedback before placing an order.
Response time
We typically respond within two business days. Inquiries received on weekends or Japanese holidays will be answered on the next business day or later.
Frequently Asked Questions
Which plan should I choose?
If you're having trouble choosing a plan, please tell us a little about the sentiment you want to convey in your Zen Name. We'll suggest the best direction for you. The PREMIUM plan is the most popular choice.
I would like to place an order from a country not on the supported list.
Digital plans can be delivered worldwide. For LEGACY (hanging scrolls), please contact us with your country of residence. We will reply individually to customers in all regions.
Are custom orders (e.g., bulk orders, naming ceremonies) possible?
Yes, I understand. Requests for corporations, families, and ceremonies are also welcome. Please let me know your desired content and preferred delivery date. We will review the details and send you a proposal.