Legal notice
Legal Notice (Specified Commercial Transactions Act)
This page provides disclosures required under Japan's Act on Specified Commercial Transactions (特定商取引法).
Seller: Zen Name (Tokuzoji Temple, Religious Corporation)
Representative: Senno Aiba (Representative Director of Tokuzoji Temple)
Administrative Manager: Shinjiro Nakamura (Administrative Operations Manager)
Address: 4F Oumonkai Bldg. II, 2-10-7 Shibadaimon, Minato-ku, Tokyo 105-0012, Japan
Phone: +81-3-6453-0792 (Weekdays 10:00–17:00 JST)
Email: zenname@tokuzoji.or.jp
Website: https://zenname.org/
Sales Price: As displayed on each product page. Orders from within Japan are inclusive of consumption tax. Orders from outside Japan are not subject to Japanese consumption tax.
Additional Fees: The LEGACY Edition scroll incurs a shipping fee based on the delivery destination, which is automatically calculated at checkout and paid together with the product price. Customs duties and import taxes incurred in the destination country are the responsibility of the purchaser.
Payment Methods: Credit cards (VISA, Mastercard, American Express, JCB), Apple Pay, Google Pay, Shop Pay.
Payment Timing: Immediate payment at the time of order.
Delivery Timeline: BASIC: 2–4 weeks from payment / PREMIUM: 3–5 weeks / LEGACY: 4–6 weeks (each is an estimate including the preview confirmation period).
Returns and Exchanges: As all items are made-to-order, returns and exchanges due to customer preference cannot be accepted. For damage or defects incurred during shipping, please contact us within 7 days of delivery and we will arrange exchange or refund. Please refer to the Refund & Cancellation Policy for details.
Cancellation: Once payment is completed, the naming process by the monk begins, and as a general rule, cancellations cannot be accepted.